5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing excellent management processes.
Security guard businesses are unlike any vendor a property supervisor usually hires. If you hire a painter, then you can see whether they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In most cases they probably are, but it is crucial to implement a method of verification and quality management to ensure that issues associated with the deficiency of doing these tasks don’t begin to happen.
In this article we’ll discuss five (5) simple actions to improving your security guard service and achieving everything you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is one of these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a good match for your house is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a good deal about what to expect from that shield and it gives you an opportunity to request another shield if you think it is essential.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the business itself, in several cases the shield’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• Just how long is each new officer educated?
• Just how long can the security company double lender?
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and be sure they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes on preparing a shield to operate in your premises.
Protect supervision is one of the more important factors of very good security guard service. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel their job is not important and they begin to see themselves as not as a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
In case your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they are in your premises. These monitoring systems allow the security guard business to track the log and time the action of the guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the security guard provider provides a way of making sure each guard is secure and alert. By having guards check-in frequently with the security guard business, at least every 30 minutes, guards believe their safety is important and being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are always great ways of finding out just what is happening with your security while you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to ensure they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be sure the consultant is not really a security guard business. If that’s the case, your audit is guaranteed to turn up issues with your existing security guard business.